Privacy Policy

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. This policy sets out how we process and protect personal data that we receive regarding potential customers, customers and others who contact us via our website or otherwise. Our company details are as follows: Fleet Efficiency Limited (‘FE’, ‘We’ or ‘Us’), our registered office is at Unit 3D, Quarrywood Industrial Estate, Mills Road, Aylesford, Kent ME20 7NA, United Kingdom. Our website is www.fleetefficiency.com.

Personal Data

We collect personal information about you such as your name, address, phone number, email address and IP address when you make an enquiry or contact us via email or use our website enquiry and/or booking forms. We do not hold any sensitive or special category data when providing services to our customers.

FE uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which we believe may be of interest to you and your business. In you making initial contact you consent to FE maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. If you provide us with your personal data via our website you are agreeing to the terms of this Privacy Policy.

We may from time to time use such information to identify its visitors. FE may also collect statistics about the behaviour of visitors to its website.

We will share your personal data for example with sub-contractors to supply services you have ordered from us. We may also disclose your personal data to:

• other companies within our group; and
• our suppliers, agents and associates;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity

How will we use the information about you? We use your personal data so that we can:

• supply you with the services you have requested
• identify you and manage any accounts you hold with us;
• let you know about other products or services that may be of interest to you;
• detect and prevent fraud;
• notify you of any changes to our website or our vehicle rental offerings or to our services that may affect you;
• notify you of any changes specific to your contract or any general updates regarding our business or changes in our processes or any legislation that may affect our services; and
• improve our services.

Retention Policy

FE will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted

Your rights in relation to how we process your personal data

The GDPR provides the following rights for individuals whose personal data is processed:

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object to processing
8. Rights in relation to automated decision making and profiling

To Access what data is held

All requests should be made to info@fleetefficiency.com or in writing to us at our Head Office.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by us, you have the right to complain to FE’s Managing Director in writing to our Head Office.

If you are dissatisfied with the response or are not responded to within 30 days, you are entitled to complain to the Information Commissioners Office (ICO) which is the supervisory authority in the UK. Their contact details and the procedure can be found at www.ico.gov.uk

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services.